New Medicines Service

The New Medicine Service is a free NHS service, offered through your pharmacy, to help you understand your newly prescribed medication and how it is helping to improve your condition.
The service is for people who have received their first prescription for a medicine to treat any of the following conditions:

  • Lung conditions such as Asthma, chronic bronchitis and emphysema.
  • Type 2 diabetes
  • High Blood Pressure
  • If you are on antiplatelet/anticoagulant therapy, these are medicines that help control how your blood clots.

The service will help you in several ways:

  • It will help you to find out more about the new medicine you are taking.
  • It will help you to sort out any problems you are having with your new medicine.
  • Give you a chance to ask questions about your medicine and discuss any concerns.
  • Help to improve the effectiveness of your new medicine, for example, there may be an easier or better way to take it.
  • Give you the opportunity to make your own decisions about managing your condition.
  • Help you to improve your health, which could lead to fewer GP and hospital visits.

The New Medicine Service will help provide better value for you and the NHS by making sure that your medicines are right for you.
How does the service work?

When you are given your new medicine you will be asked if you want to sign up to the service, which will be provided in three parts.  If you agree, you will need to sign a consent form to allow your pharmacist to share your information with other parts of the NHS (see below).

  • Your pharmacist will give you information about your new medicine.
  • You will be invited to a meeting with your pharmacist between 7 and 14 days after you first receive your medicine. You will be able to choose a time that suits you. This is a confidential conversation and will be provided in a private area within the pharmacy or if you prefer, you could choose to have the discussion over the telephone. Your pharmacist will ask you questions about how you are getting on with your new medicine, find out if you are having any problems and give you any information and support you need. You may have concerns or questions that you want to ask. You can ask anything at all about your new medicine
  • Your pharmacist will arrange a follow-up discussion with you 14 to 21 days after step 2. You will be able to talk about how things are going with your medicine and ask for more advice if you need it.

Your Consent:

As a requirement of providing this service to you, we will have to share the information we discuss about your new medicine with your GP, the local NHS authority, NHS Business services Authority and the Secretary of State for Health.

Therefore you will need provide Midlands Pharmacy your consent to share information from your New Medicine Service discussions.

If you do not provide your consent you will not be able to use the service. However, when you first receive your medicines your pharmacist will still give you advice about your medication.

Before your appointment with the Pharmacist you may want to:

  • Read the patient information leaflet that comes with your new medicine.
  • Note of questions that or concerns that you want to ask about your new medicine.
  • Bring your new medicine with you to the appointment.

After your two consultations with the pharmacist:

  • Everything with your new medicine may be ok and nothing else will need to happen.
  • If there have been any problems with the new medicine, then you may agree with your pharmacist to change the way you take it.
  • Or your pharmacist may recommend your doctor to review your new prescribed medicine.